Job Title: Appian Business Analyst
Location : Texas/New York/UTAH (Remote option available)

Note: Looking for a BA from the last 6+ yrs with some technical background with Appian – looking for Techno Functional BA with Cards, chargeback, authorization and settlement, payment dispute (gateway) and payment domain.

Job Summary
Seeking a proactive and detail-oriented Business Analyst to lead the modernization of our Disputes project using the Appian platform. This critical role bridges the gap between business needs and technical capabilities, driving process improvements and innovative technology solutions. The ideal candidate thrives in a dynamic environment, excels at analyzing complex workflows, and is passionate about leveraging low-code platforms to transform legacy systems. In addition, a strong understanding of credit card systems—particularly dispute management and chargeback processes for Visa and Client—is essential.

Key Responsibilities
Requirement Gathering & Analysis:

• Engage with key stakeholders—including business users, IT teams, and subject matter experts—to collect and document comprehensive business requirements.
• Translate business needs into functional specifications, user stories, and detailed process flows for technical implementation.

Process Analysis & Improvement:

• Evaluate existing dispute management processes to uncover inefficiencies and areas ripe for modernization.
• Develop and propose process enhancements that utilize Appian's robust capabilities, ensuring improved efficiency, compliance, and user experience.

Credit Card Systems Expertise:

• Utilize in-depth knowledge of credit card systems, with a focus on disputes and chargeback processes aligned with Visa and Client guidelines.
• Analyze current practices in relation to industry standards and recommend improvements to maintain compliance and optimize operations.

Solution Design & Implementation:

• Collaborate with the technical team to design, test, and implement modernized solutions on the Appian platform.
• Oversee the integration of new processes into existing workflows, ensuring smooth transition and minimal disruption.

Stakeholder Communication & Training:

• Serve as the primary liaison between business units and IT, ensuring clear and consistent communication throughout the project lifecycle.
• Prepare training materials and lead training sessions for end-users to promote effective adoption of the new system.

Quality Assurance & Continuous Improvement:

• Develop test plans and participate in system testing to validate that solutions meet business requirements.
• Monitor and assess post-implementation performance and bring forward recommendations for further optimization.

Project Management Support:

• Identify, mitigate, and communicate project risks and issues while ensuring alignment with strategic goals.

Technical & Analytical Skills:

• Solid understanding of business process mapping, requirements elicitation, and functional specification development.
• Ability to translate complex business challenges into streamlined technical solutions using modern digital tools.
• Proficiency in agile methodologies and project management best practices.

Soft Skills:

• Excellent communication and interpersonal skills with the ability to work with diverse teams.
• Strong analytical mindset with keen attention to detail and problem-solving capabilities.
• Self-motivated, proactive, and able to manage multiple priorities in a fast-paced setting.

Qualifications
Education:

• Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree or MBA is a plus.

Certifications (Preferred):

• Business Analysis certifications (e.g., CBAP, PMI-PBA)
• Appian-specific certifications or equivalent experience with other low-code platforms.

Experience:

• Minimum of 8-10 years' of experience in business analysis, with a proven track record in technology modernization projects.
• Demonstrated experience with low-code platforms; prior exposure to Appian is highly preferred.
• Demonstrated understanding and practical experience in credit card systems, specifically in handling disputes and chargeback processing in adherence with Visa and Client standards.
• Familiarity with dispute management systems or card services is an asset.