JOB DESCRIPTION
• Proficient in User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules
o Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
o Includes planning sandbox upgrades with Salesforce releases
• DevOps/release management experience
o Copado working experience required
• OwnBackup working experience required
• Identify unused platform features, components
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
o Import/ export data as needed. Apply data patches
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Provide assistance to Support team for User incidents
• Management of integrated applications and third party suppliers
- Event Monitoring
• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience
• Certified Salesforce Administrator
• Additional Salesforce certifications preferred e.g. Advanced Administrator