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Change Management Analyst
Ref No.: 18-00577
Location: PITTSBURGH, Pennsylvania
Change Management Analyst: 5+years experience
Top skills:
ITIL Knowledge
Communication Skills
Change management
ServiceNow
Devops
Agile

Support, assist, communicate, audit, creates awareness, improves the Change Mgmt process
Execute change risk and impact analysis
Reviews, approves, denies changes according to appropriate reviews of risk, impact, conflicts, accuracy, completeness, testing, validation, and backout process, among others
Prepares materials, agenda, artifacts for different change meetings, like Change Advisory Boards (CABs), Technical Review Boards (TRBs)
Prepares and analysis of overall Key Performance Indicators (KPIs), trend analysis, etc.
Knowledge of the ITIL Process and procedures
Tool used: ServiceNow (a plus, but not mandatory)