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Help Desk Specialist
Ref No.: 18-00331
Location: PITTSBURGH, Pennsylvania

Job Description: Summary:
The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
The candidate will be asked to be a part of project based work that will include desktop support, access and testing activities.
Provide technical support for level 1 (remote) troubleshooting.
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support


Qualifications:
Associate's degree in computer related field or equivalent training required
5-7 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Troubleshooting skills
Basic ability to work independently and manage one's time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software