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IT Operations Manager
Ref No.: 16-04593
Location: New York, New York
I have a client in New York City and they are looking for a HelpDesk Operations Manager to join their kick ass team.  The ideal candidate will be extremely organized, proactive, and process-oriented, with a strong attention to detail and an exceptional ability to multi-task and prioritize work. He or she will have excellent judgment, superb written and verbal communication skills, and strong leadership and customer service skills. The ideal candidate will also be familiar with corporate IT infrastructure (e.g., the technology described above) and have a thorough understanding of how an IT support group operates. Some experience with analytics and reporting, as well as managing or overseeing a team's technical operational work, are a plus.  If you are interested, please send your resume to Steve Kang at
Here are some details about this opportunity:

Our Helpdesk is responsible for supporting a wide range of technology, including but not limited to Windows PCs and servers, UNIX servers, mobile devices, and an advanced communications infrastructure. The Operations Manager will be charged with the day-to-day management of Helpdesk operational work, processes, and communications to ensure timely and efficient delivery of high quality technical support to the firm. Additionally, this person will work closely with the Helpdesk Manager on improving Helpdesk process and policy, as well as the operational development of Helpdesk team members, including Systems Administrators and Technicians.

Steve Kang
(303) 999-0418
Job ID: 16-04593