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Digital Consultant 5
Ref No.: 18-05094
Location: Charlotte, North Carolina
18 Month Contract
Digital Consultant
Charlotte, NC 28202
Additional Job Details:Transfers & Payments is a team of diverse, experienced, leaders in Digital Payments product management focused on the innovation and growth of online customer engagement to the overall payments experience offered. This position is responsible for leading critical go to market components for a product redesign. Candidate should be recognized as an expert in the digital technology industry with experience in financial services and digital payments strongly preferred. 10+ years of experience in one or a combination of the following: digital customer experience
Specific Role:
Will lead duties to complete the following for the Cross Border Online Wires project:
- Product Risk Assessment in partnership with compliance team
- Fraud risk Assessment in partnership with fraud team and product leadership on risk control strategy, requirements and delivery
- Servicing strategy and procedures for product redesign. Partner with the servicing teams to updating training and contact center materials
- Operations and Investigations strategy and procedure changes. Partner with ops teams to update the training materials
- Billing requirements for the Cross Border product and working with the LOB and Agile teams to have this developed
- Revised product Terms & Conditions in partnership with Legal/Compliance
- Planning and development of customer communications strategy and materials in partnership with Marketing
- Reporting strategy and requirements
- Product operations readiness
- Provide a weekly status report of all activities and maintain a 4 blocker dashboard of these items
- Develop a plan with timelines for delivery of all of these items. MBA Preferred.

Interested? Send me your resume today!!!