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Ref No.: 18-02424
Location: Des Moines, Iowa
Position:  Help Desk Analyst
Location:  Des Moines, IA
Duration:  3 – 24 Months
This position has the responsibility of imaging computing devices (primarily virtual) based on predefined records provided in each order that comes into the Des Moines Configuration Center. Escalates to senior staff and management when the solution is unclear; reports problems with procedures. Monitors related chat sessions for updates and notifications of incoming requests throughout the day; prioritizes these requests appropriately. Pass critical information to project team to enable data and user information transfers. Documents procedures and updates to policies and procedures.
Additional details (preferred skills):
  • Good verbal, written, and interpersonal communication skills
  • Strong Attention to Detail
  • Demonstrated ability to multi task with a strong sense of urgency and with strong organizational skills
  • Demonstrated ability to analyze and process procedural issues, problem solve, and escalate issues
  • Experience with VMWare and Citrix
  • Experience with COSMIC and WFDC imaging
  • Experience with Client 2000, WANDA
  • Demonstrated ability to handle a fast-paced environment dealing with multiple projects and shifting priorities
  • Experience with asset management
  • Demonstrated ability to provide daily, weekly, and monthly status reports
If this position sounds like something you would be interested in, please contact me.

Chad Baker
401 N Tryon Street, 10th Floor
Charlotte, NC