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INT Technologies is a premier provider of consulting and staffing services to Fortune 500 companies across multiple industries. INT was founded in 2000 and has experienced continuous growth annually and has received Inc. Magazine's fastest growing companies in the US honor for the past 5 consecutive years. We've become a leading staffing solutions provider and our team of Senior Technical Recruiters, Client Managers and Consultant Support Professionals focus on building long-term relationships and providing unparalleled customer support. Headquartered in Phoenix, we have offices throughout the United States in order to provide the best customer service to our clients.
We are currently accepting resumes for the position of IT Support Technician.
IT Support Technician
3 - 6 months
24X7 availability; 4AM-10AM every third Sunday for maintenance
Please ensure all candidates that are submitted to our agency have read and understand the attached job description information prior to submission
Please ensure all candidates understand this is an onsite Monday through Friday position with no working remotely possibility
The IT Support Technician assists staff with technical support of desktop computers, laptops, thin/zero clients, applications, and related technology and provides customer service and support to the agency. This position provides support that includes specifications, installation and testing of computer systems and peripherals within established agency standards and guidelines and provides desktop support via desk-side and remote access utilizing RDP client tools for Windows 7 in a LAN/WAN environment and supports on all major software applications for Windows including various Microsoft software. The incumbent completes hardware and software installations for new workstations and office moves; tracks and maintains software and hardware inventory using the Help Desk system, monitor and close incidents; interact with application software and operating systems to diagnose and resolve problems. This position assists in the maintenance and testing of network servers and associated equipment; is responsible for independent analyses, communication, problem-solving, accuracy and timeliness in meeting performance measures; and works on a team to complete projects, as well as independent assignments to meet daily business needs of the organization.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Create and maintain desktop and Xendesktop images.
Analyze BSOD failures
Write training manuals.
Respond to queries either in person or over the phone and respond to email messages for customers seeking help.
Maintain daily performance of computer systems.
Walk customer through problem-solving process.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Other duties as required.
KNOWLEDGE, SKILLS, ABILITIES
Excellent working knowledge and hands on experience of Windows 7, MS Office 2010, MS VISO, Adobe Acrobat, etc.
Excellent working knowledge and hands on experience troubleshooting hardware issues and replacing hardware on desktop, laptop, Chromebook, thin clients and zero clients
Excellent working knowledge and hands on experience installing software, patches, updates on Desktops and Laptops
Ability to operate standard office equipment including personal computers, printers, copiers, scanners, fax, etc.
Ability to troubleshoot thoroughly and document procedures, as well as follow manuals and read complicated instructions
Demonstrated knowledge of networking protocols and topologies
Demonstrated knowledge of TCP / IP and other network protocols, VPN, and user-based security practices
Experience troubleshooting network, software, printing problems
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Troubleshooting end-to-end issues from Client (Citrix Receiver)
Demonstrated understanding of a wide variety of personal computing equipment and software
Demonstrated understanding of Citrix Xendesktop VDI environment
Demonstrated ability to manage/troubleshoot Xendesktop
Demonstrated ability to install and repair PC hardware & software installation
Demonstrated ability to develop, write and maintain technical documentation
Demonstrated ability to balance, prioritize and organize multiple tasks.
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to synthesize feedback and adjust plans accordingly
Demonstrated ability to build strong relationships inside and outside the organization
Demonstrated ability to respond promptly to customer needs
Demonstrated ability to take a customer-centric approach to problem solving
Demonstrated ability to solicit customer feedback to improve service
Demonstrated ability to respond to requests for service and assistance
Demonstrated ability to meet commitments
Demonstrated ability to manage difficult or emotional customer situations
Demonstrated ability to identify opportunities for use of solutions to improve efficiency and reduce waste
Demonstrated ability to prioritize and plan work activities
Demonstrated ability to set goals and objectives
Demonstrated ability to use time efficiently
Demonstrated ability to communicate activities and results as appropriate
REQUIRED PERSONAL ATTRIBUTES
Must have exceptional customer service skills
Previous experience with IT security programs, best practices, and standards
Strong time-management and organizational skills, with a record of being flexible, accurate, detail-oriented, reliable, and self-motivated as evidenced by application materials
High proficiency in written and oral communication skills
Strong interpersonal skills
Bachelor's degree plus 3 or more years of experience in desktop support (or equivalent experience)
PREFERRED BUT NOT NECESSARY
Microsoft Technology Associate (MTA)
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Desktop Support Technician (MCDST)
For immediate consideration, please forward your resume to firstname.lastname@example.org.
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