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COMPUTER TECHNICIAN I
Ref No.: 18-02314
Location: Oak Ridge, Tennessee
CPI is currently seeking multiple Service Desk Associates for a 6month Contract to Hire role for our client located in Oak Ridge, TN.
 
US CITIZENSHIP OR GREEN CARD REQUIREMENT:
The assignment is a US Government Contrac which requires all applicants to be a US Citizen.

NO SUBCONTRACT REQUIREMENT:
No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position.

  
Responsibilities: (include but are not limited to):

 
Provide support for local and remote users using Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications.
 
This is a shift work position requiring some flexibility in work hours.
 
Requirements:
  • Must be US Citizen
  • 2+ years' experience computer Hardware / Software Support - preferred
  • 6 months of computer support in a technical call center environment
  • Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person
  • Demonstrated customer awareness, strong written and verbal communication skills.
  • Provide excellent customer service
  • Experience in desktop support, IT concepts, and help desk software
  • Windows 7, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite) - preferred
  • Proven ability to think and troubleshoot logically, and act decisively in critical situations
  • Experience with Microsoft Office Products, Internet Explorer, and Windows
  • Demonstrate strong Microsoft Outlook skills
  • Remote access – preferred
  • Deltek Costpoint- preferred
  • Blackberry, Android and iOS support – preferred
  • Account administration and  password reset experience – preferred
  • May be some travel
     
Education:
  • High school diploma or GED.
  • Technical certifications such as A+, MCP, MCSE, CCNA - preferred

CLEARANCE REQUIREMENTS

Security clearance is NOT required for this position.
 
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. Citizenship is required.