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Technical Service Specialist - 2nd Shift
Ref No.: 18-02116
Location: Scottsdale, Arizona
CPI has an immediate opening for a 2nd Shift Technical Service Specialist for our defense client's Scottsdale, AZ facility. This position provides information technology technical support within the CSO. The CSO is an IT service organization. The candidate will provide second and/or third level technical support on the client's Rescue Unit program and other programs the CSO supports.
 
The Customer Service Organization (CSO) performs customer service, IT technical support, Network Operation Center support, service request documentation, system monitoring, service delivery, fault detection/isolation, and execution of restoration activities for the Rescue Unit and other programs.
 
No third-party applicants will be considered. If you are a third party contracting company, please do not respond to this position!
 
CLEARANCE REQUIREMENTS:
An active DoD SECRET security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. This assignment is a U.S. Government Contract. Due to the work performed within our client's facility, U.S. Citizenship is required.
 
QUALIFICATIONS:
Bachelor's degree in Information Technology preferred; or a related specialized area is required; or equivalent experience. Must be able to work 2nd shift.
 
In this role you will use your technical skills to:
  • Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • May be involved in customer installation and training
  • Provides support to customer/users where the product is highly technical or sophisticated in nature
  • The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
  • Provides technical service management and technical support for customer programs
  • Assures all repairs are in accordance with company policy and procedure and customer quality requirements  

Desired skills/experience:
  • Network/ IT systems management
  • SQL server
  • Software administration
  • Troubleshooting in a windows environment.
  • Experience with failure and root cause analysis reporting.
  • Direct customer service and/or direct customer interaction experience is a plus
  • Knowledge of CA Spectrum One Click software suite.
  • Experience with Oracle CRM
  • Microsoft Terminal Server
  • HBSS
  • Anti-Virus
  • network monitoring tools
  • Asset management software
  • Microsoft Windows Active Directory tools a big plus.
  • Support of DoD or Client systems is desired