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Telecomm Tech I
Ref No.: 18-02041
Location: Santa Anna, California
Pay Rate : $ 17.19 /Hour
CPI is looking for a Telecomm Technician to support our client who has systems centers focused on research, development, test and evaluation for various systems. This is a 6month contract to hire opportunity with potential for growth located in Santa Anna, CA.

US CITIZENSHIP OR GREEN CARD REQUIREMENT:
The assignment is a US Government Contrac which requires all applicants to be a US Citizen or Green Card Holder.

NO SUBCONTRACT REQUIREMENT:
No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position.


Responsibilities: (include but are not limited to):
 
The position will be setting the telephones on the desk, patch from wall to phone, changing handsets.
  • Installs, Troubleshoot, repairs and maintains telecommunication equipment
  • Monitors, dispatches, reroute tickets within ticketing system – current system is Service Now
  • Monitors and provides reports on system utilization
  • Trunking and port optimization
  • Responsible for gathering, maintaining switch database for pool locations
  • Provides and maintains support for Avaya Communication Manager
  • Provides hardware and software revision management support
  • Tests trunks and links Implements enterprise-wide project plans and/or modification as directed
  • Provides and keeps current detailed documentation of processes
  • Updates Inventory Database to reflect current system hardware/software levels (TET)
  • Provides MAC support to identified locations
  • Works on special projects as assigned by manager, assigns, dispatches, and monitors reported carrier tickets for the locations as required
  • Coordinate and schedule vendor preventive maintenance
  • Maintains onsite telephony inventory
 
Requirements:
  • Must be US Citizen or Green Card Holder and be able to pass a drug test, life scan and lifestyle interview
  • Must be able to drive to various campuses and have a clean DMV record
  • Minimum of at least 1 + years of telecom experience
  • Must have some call center experience using a ticketing method - Service Now experience a plus.
  • Must be able to pass a drug test/ life scan and lifestyle interview.
  • Must be available for overtime if requested.
  • Must have prior experience in PC and MAC Support to identified locations
  • Possess strong problem-solving skill set and the ability to learn new technologies quickly to meet dynamic, fast paced development cycles
Education:
  • Bachelors in Computer Science or related field and 1+ years’ experience. 
CLEARANCE REQUIREMENTS:
 
Security clearance is NOT required for this opportunity
 
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. Citizenship or Green Card is required.