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Help Desk Analyst
Ref No.: 18-01784
Location: Hartford, Connecticut
Position Type:Right to Hire
Experience Level: 2 Years
Start Date / End Date: 10/08/2018 to 04/07/2019
Help Desk Analyst

Our client is looking for a Help Desk Analyst to join their team. They need to have excellent customer service skills to excel in this role. Strong multi-tasking skills and the ability to remain calm in high pressure situations. The person will also need to have a strong attention to detail.

Required Skills:
  • 2-4 year experience in a customer service role
  • Expertise in technology
  • Knowledge of the Remedy ticket system helpful
  • Demonstrates good interpersonal effectiveness in dealing with people at all levels
  • Solid problem solving skills
  • Excellent customer service skills
  • Practices good listening techniques
  • Demonstrates a positive attitude that stresses flexibility, is customer oriented, and supports teamwork
  • Timely, thorough execution of all objectives
  • Continuous Mindset for Improvement
  • Candid Collaboration/Clear, Concise Communication
  • Effectively handles change
For more information please contact Casey Taylor at 860-674-1636 ext 240.​

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. 

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.