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Customer Support Tech Consultant; will train; Philadelphia
Ref No.: 18-01780
Location: Philadelphia, Pennsylvania
Position Type:Contract
Start Date / End Date: 11/05/2018 to 12/31/2019
Customer Support Tech Consultant

Our direct client is willing to train people who have strong customer skills and an aptitude / willingness to learn first level IT Support.  After training, you will help new employees with all their on boarding activities.  You will help them navigate logging on to all new systems and making sure all passwords are correct.  You will be trained on all the different systems and all the newest technologies for help desk. 

You will  learn how to assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
You will be trained to interpret, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT. Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with the supervisor and IT professionals when the appropriate course of action is unclear. Alerts the client community and team members when a major problem is suspected. Follows up on specific inquires or requests to ensure client satisfaction. Reports problems with procedures and makes suggestions for improvements. Receives general supervision and is competent to work on own for most help desk activities.

Required Skills:
  • Requires strong customer service, friendly and a strong desire to learn  IT operations, 
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
  • Project will start 11/5/18. Training will run through 12/21/18.  Client stipulates hired candidates cannot take off between 11/5/18 and 12/21/18 and will  need to get pre approval during the hiring process to take time after that.

For more information please contact Mark Reilly at 908-758-5602 ext 206.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.