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Operations Technical Specialist; Windsor CT (Wed-Fri)
Ref No.: 18-01751
Location: Windsor, Connecticut
Position Type:Contract
Start Date / End Date: 10/08/2018 to 10/03/2019
Operations Technician (Operations Command Center)
The Operations Command Center provides seven by twenty-four by three hundred and sixty five day coverage; this position is for one of the two night teams supporting the environment. Standard work weeks consist of twelve hour shifts comprised of two 36-hour, three day weeks followed by one 48-hour, four day week.
The Operations Technician monitors and evaluates the performance of the Operations Command Center systems.  In this role you will leverage your knowledge of IT Operations to assist in maintaining and monitoring meaningful events that are instrumental in preventing business impacting incidents.   This role requires leadership skills, organizational ability, adaptability, sound judgment, and strong analytical ability.

  • Accountable for providing operational support for distributed, midrange, and mainframe environments supporting all lines of business
  • Communicates with multiple vendors and ensures that appropriate recovery procedures are followed for hardware failures
  • Proactively monitors alerts related to infrastructure and batch environment
  • Assist in developing technical standards
  • Bachelor's Degree or higher strongly preferred in technology or equivalent work experience
  • Customer focus
  • Ability to facilitate calls with multiple remote support teams
  • Communication skills: oral and written
  • Ability to translate technical problem into business terms
  • Interest in learning new technologies 
  • Technical proficiency in multiple areas of:  desktop computing, distributed systems, networking , midrange, mainframe, web technology, databases, and batch cycle
  • Adaptability to new processes and expectations
  • Commitment to improvement of Service Quality
  • Ability to work in a fast paced and rapidly changing environment
 For more information please contact Mark Reilly at 908-758-5602 ext 206.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.