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Program Manager for small PMO - Chaska - Contract to Hire
Ref No.: 18-01537
Location: Chaska, Minnesota
Position Type:Right to Hire
Experience Level: 2 Years
Start Date / End Date: 10/29/2018 to 02/27/2019
Program Manager

The role of the Program Manager is to successfully plan and manage the delivery of Company's professional services on assigned customer accounts, consistent with the Company brand, culture, business practices and financial expectations.  This individual serves as a partner with the Company Account Executive to build a strong, trusted relationship with the customer that allows us to successfully maintain the relationship for many years and in a manner that allows Company to achieve higher levels of wallet share leading to growth in revenues and profits.  This individual is an expert in project management, and is expected to work as a team member within the Project Management Office (PMO) to ensure that customers are well served and that Company resources are fully utilized and developed/mentored for long-term success.

  • Account Development, Program Oversight, Customer Interface, Business Management and Team Member Development including the following:
  • Participating in solution development for new deals – providing PMO inputs during sales process (scoping questions, cost, staffing approach, contributions to proposal/SOW, identification of risks and assumptions) for assigned account(s);
  • Providing financial oversight at a portfolio level, at project level on some engagements, driving profitability through cost management and billing practices;
  • Providing Service Level Agreement (SLA) oversight, portfolio/account-level reporting (internal & external), participating in project/account governance;
  • Leading planning efforts for key projects, such as major new programs or critical pilots;
  • Acting as first point of escalation after Project Manager (PM) for delivery issues, responsible for driving resolution needed within the Operations group;
  • Collaborating with Sales on relationship management & value selling activities to build credibility, foster customer relationships and grow the portfolio;
  • Leading forecasting activities for account/portfolio, both financial and resource; monthly and timely refresh throughout the month;
  • Monitoring team utilization/bandwidth and communicate needs, constraints and availability with leadership
  • Communicating effectively with Sales regarding status and risk, partnering in communication with customer;
  • Leading and mentoring team members (PMs, PCs), participating in hiring, performance management and employee development activities;
  • Leading Continuous Process Improvement efforts at project, team or departmental level
  • Ensuring customer engagements are performed in accordance with Company standards, processes, methodologies

Required Experience:
  • Bachelor’s degree in related field or equivalent related business experience
  • Minimum 7 years industry related experience, 10 to 15 years preferred
  • Minimum 5 related experience in project management, 6 to 10 years preferred
  • 3 to 5 years related experience in program management preferred
  • Broad understanding of technological (LAN/WAN) environments
  • Ability to understand and manage program(s) valued at $4+ Million annually
  • Knowledge of business and management principles including process improvement, forecasting and coordination of people and resources
  • Experience in leading and motivating a project team consisting of project managers, project coordinators and cross-functional resources
  • Strong work ethic and commitment to providing thorough, accurate and quality information
  • Mentoring skills to contribute to the development of project managers and project coordinators
  • Excellent verbal and written communication and customer service skills
  • Ability to accurately track, troubleshoot and solve problems/issues
  • Proficiency in the Microsoft Suite tools and ERP systems
  • Enthusiastic with exceptional organizational skills
  • Ability to communicate effectively across multiple departments
  • Ability to manage one's own time effectively
  • Financial aptitude for tracking project budgets, costs and margins
  • Previous management experience preferred
  • PMP, RCDD, ITIL or other relevant certification(s) a plus
  • Experience related to IT deployment initiatives, remodel/construction, physical layer or other related field a plus

For more information please contact Tom Mazzulla at 800-709-4740 ext 249.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

(Other Job Titles Include: Project Management,  PM, Project Manager,  Sr. Project Manager, Software Project Manager, Information Technology Project Manager, Consulting Project Manager)