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Implementation Specialist- Client Operations - Contract to Hire
Ref No.: 18-01508
Location: Arden Hills, Minnesota
Position Type:Right to Hire
Experience Level: 6 Years
Start Date: 08/16/2018
Implementation Specialist - Client Operations - Contract to Hire

As a Implementation Specialist - Client Operations you will be responsible for providing operational support to internal and external client related activities for our Software Package. This is a key client facing role serving as the day-to-day client contact providing direct operational support for requests to add new online marketplaces, suppliers or order fulfillment models, research and resolve issues, and provide analytics to clients and CSM. You will be responsible for This may also include escalating tickets to product management or development as needed.

Responsibilities & duties
  • Act as primary advisor and consultant for client's Software Package operational needs, providing expertise in all aspects of the Software Package platform.
  • Build and cultivate client relationships by monitoring client implementations (environments) and ensuring clients are aware of all Software Package functions and features
  • Manage problem resolution, including, but not limited to, researching; troubleshooting, and event issues; resolving issues with Customer Support; and providing specific issue details to expedite problem resolution.
  • Serve as primary escalation point for all client related issues and working across functional lines to ensure appropriate resolution
  • Prioritize requests with management as needed to ensure all tasks are completed on time and exceed expectations.
  • Work with both client and technical staff to understand problems and resolve them creatively.
  • Collaborate with the implementation team to ensure a successful execution of requests.
  • Stay current on product features, both through company sponsored training initiatives and self-guided training.
  • Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Manager
  • Assist in process documentation, training or improvement initiatives as needed.
  • Serve as a coach for other Operations Specialists as needed.
Required - Bachelor's degree in technology or business related field or commensurate work experience

Work experience & skills
  • Minimum of 5 years related work experience.
  • Very detail oriented and organized in all aspects of their work.
  • Experience with Ecommerce/Logistic operations
  • Experience with project management activities, deliverables, and processes.
  • Superior time management skills.
  • Strong analytical and problem-solving skills.
  • Take charge personality with a strong ability to build, influence, lead and motivate effective teams towards end results.
  • Excellent verbal and written communication skills – comfortable presenting to and working with business owners is a must.
  • Ability to communicate effectively with both technical and non-technical audiences, including conflict management as appropriate.
  • Ability to listen to a client business need and respond consultatively with an appropriate solution.
  • Very detail oriented and organized in all aspects of their work, specifically in proactive project planning.
  • Effective team player who enjoys working hard and having fun; flexibility to operate in a fast-paced, growing, entrepreneurial environment.
  • Must have a strong work ethic, passion for continuous improvement and self-starter mentality.
  • Strong comfort level utilizing technology and complex software systems.
For more information please contact Thomas Carlson at 952-204-5997​

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.