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Office 365 Systems Administrator
Ref No.: 18-01298
Location: New Haven, Connecticut
Position Type:Contract
Start Date / End Date: 08/07/2018 to 02/10/2019
Office 365 Systems Administrator

Essential Duties and Responsibilities include, but are not limited to, the following:
  • Installs, configures, and maintains various client-server applications, including messaging/collaboration, imaging/workflow and a variety of business-specific systems, both web based or full client installed applications.
  • Researches and recommends new or enhanced software and systems.
  • Manages incident and service requests to restore services for open system applications; evaluates, diagnoses and establishes plan to resolve issues; escalates and coordinates service requests with other support personnel.
  • Manage and monitor Office 365 services and related infrastructure.
  • Document changes to the systems using change management best practices.
  • Maintain a highly secure system through proper configuration and system access monitoring.
  •  Assist with the migration of large volumes of data into the cloud platform.
  • Troubleshoot and resolve issues with user access to cloud services.
  • Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
  • Monitor and communicate to stakeholders the performance of the services.
  • Ensure service delivery meets the business requirements (based on defined SLAs).
  • Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.
  • Champion the adoption of Office 365 services as appropriate for our business.
  •  Assist with the creation of policies around the proper use of Office 365 services and support.
  • Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.

Additional Technical Skills
  • Knowledge of Microsoft Exchange and interaction with Active Directory.
  • Supporting Skype for Business and troubleshooting call quality issues.
  • Experience managing directory sync into Azure AD.
  • Supporting the sync and sharing of large volumes of data with OneDrive.
  • Advanced skills managing Office 365 using PowerShell.
  •  Experience with Azure AD user management both for Office 365 and third-party services.
  • Exporting usage and licensing information through Office 365 reporting.
  • Understanding of firewall requirements needed for all Office 365 functions.
  • Deep understanding of supporting Office desktop applications.
  • Support of Office 365 mobile applications
Key Characteristics:
  • Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
  • Capability to work as an effective member of a team.
  • Ability to relate the goals of IT service delivery to business goals.
  • A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.

  • BS or BA in Computer Science, Information Systems or related field is preferred.

  • 3-5 years of experience.

For more information please contact Janice DiCicco at 860-979-0912.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.