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Service Management Lead
Ref No.: 17-00727
Location: Washington, District of Columbia
Position: Service Management Lead
Location: Washington, DC
Contract Duration: Fulltime

Job Description:
  • ITIL Certified service management expert
  • Experience in managing infrastructure support \Datacenter administration projects
  • Responsible for creating and establishing ITIL frame work for steady state projects
  • Development and implementation of service roadmaps, service enhancements and release management processes
  • Understand business requirements and ensure services are enhanced to meet those requirements
  • Establish command and control structures for Major Incident Management that dynamically expand depending on the situation
  • Ensure adherence to service management policies and procedures
  • Centralized reporting (service metrics) and controls of Services, Risk management and Audit support
  • Ensure all the risk findings are addressed and remediated by the team
  • Provide consultant level support for problem management and root cause identification
  • Responsible for providing guidance in Asset and Configuration management
Education Level Required:
Engineering Graduate Or Relevant Experience.