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ServiceMax/Salesforce Consultant
Ref No.: 16-04871
Location: Aliso Viejo, California
Position Type:Full Time/Contract
Start Date: 06/23/2016
Location : Los Angeles, CA 91342.
This requirement is for a senior ServiceMax + SFDC Consultant/Advisor with SFDC Certifications (ADM201 mandatory + ADM301 / Sales Cloud / Service Cloud). This is NOT a simple Business Analyst requirement, but a Salesforce and ServiceMax Consultant/Advisor, who can do state-of-the-art Solution Design in Salesforce and ServiceMax.
1. As a ServiceMax and SFDC Consultant, the person should have driven or played an integral role in a minimum of 4-5 different ServiceMax and implementations, of not less than 6 months each.
2. Total IT industry experience of atleast 15 years, with atleast 10 of those in and ServiceMax. Projects experience with specific reference to CRM Roadmap planning and ServiceMax/Salesforce/ Implementation/Architectural oversight will be necessary.
3. Knowledge of ServiceMax and Salesforce
4. Apex/Visualforce knowledge will be nice to have, but not mandatory, as long as the person has very good experience in doing Solution Design/Technical Design.
5. Ability to capture requirements from business users – requirements may pertain to implementation of ServiceMax/SFDC Service/Sales Cloud/Chatter, or may pertain to development of pure-play Custom-applications on the platform.
6. Knowledge of Requirements Analysis and Management processes: Very strong hands-on experience and high degree of comfort in preparing Requirement artifacts like BRD, SRS (Functional requirements), Gap analysis documents/Use-cases, and Solution Design documentation.
7. Important! -- Very good Experience in Designing solutions in ServiceMax/SFDC/ based on a BRD, and churning out a Solution Design / Technical Design Document.
8. Experience in interacting with Business teams and Users across different geographies, and in running end-to-end Requirements-gathering and Design-brainstorming sessions.
9. Also need to be able to build prototype configurations in ServiceMax/SFDC/ as part of Design phase.
10. Good communication and analytical skills are a Must – the person should be able to grasp user requirements quickly, and also be able to present information to users effectively during design / prototype reviews / JAD sessions.
11. Experience in Onsite-Offshore coordination: Coordinate with Development/Configuration and Testing teams during build and deployment phases of the project. Also, will need to liaison between IT and business teams to help clarify questions and requirements.
12. Late-evening and/or early-morning calls with Offshore development/configuration/testing teams will be part of the Project in the long-run.
13. This is a position for an experienced Consultant, and the person will not only interact with different Business and IT teams on a day-to-day basis, but will also be the key person responsible for winning the confidence of the main Project Sponsor (VP/Executive Director level) as well as the Enterprise Architecture team at the client-site.
Applicants must be authorized to work in the U.S.

Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

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Looking forward to receiving your resume!

The Platinum Team!

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