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Computer Deployment Technician
Ref No.: 18-00688
Location: Chestnut Hill, Massachusetts
Position Type:Contract
Start Date / End Date: 02/26/2018 to 05/31/2019

Job Title: Deployment Technician
Job Status: Contractor

Within the context of the Boston College Computer Replacement (BCCR) program, the computer Deployment Technician will function as one of a three member technical team in deploying approximately forty new computers per week and removing and decommissioning the old systems that are replaced by these new systems.  Computers are delivered directly to individual faculty and staff offices. The goal of the program is to replace the user's existing computer and to do so efficiently, thoroughly, and quickly.  We want the user to have a positive experience, have as little down time as possible, and to be left with a new computer configured like their previous computer.

Primary duties include:

  • Delivery and setup of new computers and removal of old computers as outlined by the BCCR deployment process.
  • Resolve setup, configuration, distribution, and logistical problems.
  • Perform migration of data between old and new systems.
  • Perform and assist with post deployment process including data storage, data removal from returned systems, storage/organization of hardware, and vendor pickup.
  • Perform data restores upon request.
  • Track and maintain inventory.
  • Assist with general office upkeep and organization.
  • Submit tickets in HP Service Center ticketing system re: any problem computers, network issues, etc.
  • Monitor any tickets assigned to the deployment technicians.
  • Function as part of the BCCR team, contributing to team discussions and process improvement initiatives.
  • As needed, provide answers and information to users about the process and/or their new computer.

Experience

  • 2-5 years experience necessary directly supporting customers in a broad range of computing and communications technologies with good analytical skills and a creative approach to problem solving.
  • Familiarity supporting both Windows and Mac operating systems.
  • The candidate must have demonstrated excellent verbal and interpersonal skills.
  • The candidate should have a track record as a dependable person with exemplary customer service skills who conducts his/her self in a professional manner at all times.
  • Skills in multitasking, organization, attention to detail, time management are essential.
  • Experience in fast paced environments is a plus.
  • Must be able to lift 30lbs.
  • Experience with any of the following is highly desirable:
    • Altiris Client Management Suite
    • Altiris Deployment Solution
    • FileMaker Pro
    • PeopleSoft IT Asset Management
    • Autonomy Connected Backup
    • HP Service Center or another ticketing system (Remedy, Heat, etc)

Required Skills:

  • Excellent customer service
  • High attention to detail
  • Configuring, troubleshooting and using:
    • Mac OS X
    • Windows 7 and Windows 10
    • MS Office for Windows and Mac
    • Google Apps
    • Networked printers, local printers and multifunction devices
    • Mobile platforms, including iOS, Android, and Windows Mobile
  • Understanding of computer security best practices for protecting user information and data.
  • Understanding of Active Directory.
  • High school diploma required.  College degree preferred.