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Customer Support - CMS-UA
Ref No.: 17-04460
Location: Durham, North Carolina
Position Type:Contract
Start Date / End Date: 09/26/2017 to 06/30/2019
Description
Overall Purpose: This position will provide support for AT&T Managed Customers. Roles & Responsibilities: 1) Customer call receipt ¿ first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external AT&T/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.

Qualification    Rating
Must Have
Customer Service
Browser and Email Programs *
  and 3 Yrs.
Business Customer Care Call Center *
  and 1 Yrs.
Communication Skills - both oral and written *
 
Flexibility shifts *
Yes
High School diploma or equivalent experience *
Yes
Internet connectivity *
  and 3 Yrs.
Interpersonal *
 
Microsoft Office Suites *
  and 3 Yrs.
Problem resolution *
 
Teamwork *
 
Time management *
 
Windows XP 7 *
  and 3 Yrs.
Nice to Have
Customer Service
Professional demeanor and appearance *
 
Additional Site (1)    
(No Value)
Additional Site (2)    
(No Value)
Project Name    
NA
Additional Job Posting Description Details    
TOP 5 Skills:    1    Customer Service Experience  2 Strong Verbal and written communication skills  3 Excellent problem solving skills  4    Excellent Time management skills  5    Basic Computer Skills
Is candidate required to be a U.S. Citizen or U.S. National?    
Yes
Is this posting for a Pre-Identified Candidate?    
No
NPW Merger Information    
(No Value)
NPW Merger Company    
(No Value)