Previous Job
12701 Service Cloud
Ref No.: 17-03388
Location: Mahwah, New Jersey
Position Type:Contract
Start Date / End Date: 08/14/2017 to 08/31/2018

 please be advised that the below bullet points are the most important items for this requirement (please pre-screen the candidates prior to presenting). All questions pertaining to the below are to be addressed to the Hiring Manager. Thx - RG
  • Do you have Service Cloud Experience (CRITICAL)
    • Ground up build? (best)
    • Enhancements to existing org? (acceptable)
    • Support of existing Org? (no optimum)
  • Do you have a Admin certification (CRITICAL)
  • Do you have a Developer certification (CRITICAL)
  • Do you have experience with Lightening? (CRITICAL)
    • If the answer is no, is there a commitment from the candidate to take Trailhead training prior to their start at Client?
  • Do you have a good understanding of architecture (IMPORTANT)
  • Do you have experience in using Apex Programming Language (Apex Classes, Controllers and Triggers) (IMPORTANT)
  • Do you have knowledge on SFDC chatter feeds (IMPORTANT)
  • Do you have knowledge on Salesforce Customer Community(IMPORTANT)
  • Do you have hands on Experience in configuring Sandbox environments (IMPORTANT)
  • Have you been involved in various phases of Software Development Life Cycle (SDLC) (IMPORTANT)
  • Do you have an understands Agile methodology and concepts  (IMPORTANT)
Explanation for Position:
The position requires a candidate with experience in Service Cloud
implementations in global organization with 10,000+ users. Client CRM Customer
Service is in process of implementing Customer Engagement software platform
( Service Cloud) that would assist Client in making the transition from
multi-channel transactional call centers to omni-channel customer care centers. The
new solution would enable Client to provide customers with seamless and easy
experiences no matter which channel (phone, chat, email, web-to-case, social, text,
digital self-service) or device (desktop or mobile) they were using. Furthermore, Client
is looking for a single, configurable platform solution that would replace functionality
currently provided by multiple disparate Client legacy applications. This monumental
shift would positively impact customer satisfaction, user productivity, user adoption
and total cost of Ownership.
Details of Position:
The position requires the following skills: Strong analytical skills. Strong business
acumen. Expert understanding and experience with the Service Cloud
platform administration, configuration and customization. Understanding of
implementing CRM packages with best practices, data models, APIs, and integration
tools. Successful candidate will have full implementation life cycle experience with
Water Fall and Agile development methodologies. The prospective candidate should
also have experience in project implementations with vendors (System Integrators),
Statements of Work, Service Level Agreements and design/code reviews.
Additionally, working knowledge with Web Development and Integration technologies
is a benefit. Salesforce Service Cloud experience is a must
Management Skills: Strong oral and written communication skills. Excellent presentation skills. Detail
oriented work ethics. Team player

Primary Skill:
Internet Development Architecture & Design - Expert
Business Process Analysis - Expert
Microsoft Team Foundational Server (TFS) - Advanced
Additional Skills:
Jboss - Advanced
SQL Language - Advanced
SQL Programming - Advanced