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Patient Service Rep-PFS Sup-CO
Ref No.: 17-00307
Location: West Valley, Utah
Patient Service Representative (CSR)
SEARCH Group Partners, a premier recruiting firm, is looking for an experienced Patient Service Representative for one of our clients located in the Salt Lake City area.

Job Summary:  
This position will be responsible for answering incoming phone calls from patients that have questions regarding their Central Laboratory bill.  There will be two half days each week that will be devoted to other tasks such as refunds, working incomplete accounts, etc where the individual will not be taking phone calls.
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.
Scope

Here are a few things you'll likely find yourself doing in this role...
  • Works with inbound phone calls in a professional manner. Works collaboratively on follow up items with the appropriate person / area to ensure that all customers' queries are well-investigated and resolved including escalating questions / concerns as appropriate.
  • Analyzes and collects unpaid self-pay balances to ensure accounts are paid in full. Assists patient with financial options when needed including referral for financial assistance, long term payment plan, etc.
  • Documents discussions with patients or parties by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.
  • Handles patient accounts and updates as needed including demographic updates, adjustments, cash transfers, charge corrections, etc.
  • Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.
  • Maintains expected productivity and quality standards including working all daily, weekly, and monthly reports timely and accurately.
 
Here's what you need to have...
  • Four years general customer service experience
    or Two years medical admitting, billing, collection or insurance experience
    or Two years of customer service experience in an office or other professional environment.
  • Demonstrated excellent communication and interpersonal skills.
  • Experience managing multiple tasks or priorities.
  • Demonstrated typing proficiency.
  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Preferred Qualifications
• Bi-lingual - Spanish speaking
• Knowledge of medical terminology
• Versed in CPT/ICD-10 codes
 
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally. 


At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.