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Web Support Specialist
Ref No.: 18-00270
Location: Salt Lake City, Utah
Web Support Specialist 
The Web Support Specialist provides telephone technical support of external web applications used by 9-1-1 communication centers, proactively monitor and resolves incidents, and implements solutions.
Responsibilities
  • Work directly with and listen to the internal user to clearly understand their needs and the problem
  • Perform independent research of technical issues
  • Maintain clear, concise and timely communications with affected parties during investigation and resolution of any individual or system-wide outage
  • Troubleshoot front-end solution across multiple browsers and devices
  • Clearly present technical information and solutions to non-technical users
  • Create and review code against existing standards and industry best practices.
 Qualifications
  • Associate's Degree in IT from an accredited college, technical school or university
  • At least 4-years experience in technical support, application support, and/or help desk support
  • Expert knowledge of browser quirks and creating web apps that are consistent across all major browsers.
  • Experience writing SQL queries in MSSQL and My AQL
  • Experience in GIT or SVN repository
  • At least one programming language (PHP, C #, Java)
  • Experience in HTML, CSS, Javascript, JS frameworks (Jquery, Angular)
  • Experience in bash scripting
  • Experience with Redmine or other issue tracking system
  • Knowledge of web technology protocols and security
  • Knowledge of Apache and IIS
  • Knowledge of MVC frameworks (CodeIgniter, ASP.NET), Content Management System and Test Driven Development

About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally. 


At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.