Customer Service Specialist
Previous Job
Customer Service Specialist
Ref No.: 18-00224
Location: Murray, Utah
Customer Service/ Loyalty Specialist
SEARCH Group Partners, a premier recruiting firm, is looking for talented Customer Service Specialist for one of our clients located in Murray, Utah.

The representative will provide administrative support in the collections process working with our customers (insurance companies, prescribers, patients, and pharmacies) on billing related to prescription processing.

Here are a few things you'll likely find yourself doing in this role...
  • Inquire to and correspond with customers in attempt to collect on unpaid prescriptions
  • Place calls or send messages to those with unresolved issues
  • Review claims to ensure blocks are placed to prevent bad debt and remove blocks when appropriate so that medications can be processed
  • Maintain the database by entering, updating, and retrieving data
  • Assist in resolution of outstanding invoice problems from past due accounts
  • Identify and escalate payment issues according to established procedures
Here's what you need to have...
  • No previous industry experience is required as we provide comprehensive on-the-job training
  • Basic computer and keyboarding skills are required; Microsoft Office suite is a plus
  • Excellent interpersonal and communication skills, including good grammar and diction
  • Maintain a positive and professional demeanor during all business interactions
  • Effectively analyze factors concerning risk and liability
  • Make sound decisions with an ability to learn quickly
  • Work independently with minimal supervision
  • Outstanding time management and prioritization skills
  • Understanding of medical terminology and billing is desired
  • Ability to sit for long periods (up to 8 hours per day)

About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.

At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.