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Support Generalist
Ref No.: 18-00109
Location: Salt Lake City
Support Generalist
SEARCH Group Partners, a premier recruiting firm, is looking for an experienced Support Generalist for one of our clients located in Salt Lake City, UT. 
Support Specialists are responsible for managing incoming user issues and requests across several internal systems. They respond to user questions/feedback and attempt to troubleshoot common issues, analyzing root causes and documenting resolution paths. For more technical and esoteric issues, they triage and route to the relevant owner. The ideal candidate has an ability to quickly ramp up on new tools and systems, which includes tracing issues through moderately technical internal systems. They also have strong written communication skills (English) and a passion for customer service.

Here are a few things you'll likely find yourself doing in this role...
  • Triage and help troubleshoot user issues with internal tools
  • Review, approve and route admin and data access requests
  • Define and document resolution paths and other process improvement initiatives
  • Complete general day-to-day administrative tasks (e.g. update timesheets, fill out action log, etc.)
  • Respond to compliance questions using documented data integrity and security policies
Here's what you need to have...
  • Solid communication and customer service skills with an ability to manage conflict
  •  Ability to quickly learn new enterprise software and tools  
  • Experience in documenting process improvements
  • Willingness to diligently execute repetitive or routine tasks
  • Customer-first mentality
  • Excellent attention to detail
  • Organization skills, with an ability to stay focused on assigned tasks
  • Process & policy-oriented
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally. 

At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.