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FireMon Sr. Engineer
Ref No.: 19-01655
Location: Bethesda, Maryland
Position Type:Contract
Duration: 12+ months
Compensation: up to $61/hr

*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. ***

  • Experienced Network Engineer with an intimate knowledge and understanding of FireMon appliances, user interfaces, administration & configuration
  • 5+ years of experience admin, config & troubleshot FireMon UTM applications & network integration
  • Work with client L3 Engineering team on New design & configuration of FireMon appliances
  • Effectively manage multiple issues, accurately prioritize tickets, and manage issues to ensure timely resolution through established incident and problem management practices.
  • Perform initial research, prioritization, and troubleshooting of Incidents and/or Service Requests.
  • Situational awareness of the dependency on business impact and urgency in determining priority levels of service tickets.
  • Exercise critical thinking and independent judgment in selecting troubleshooting methods and techniques to mitigate issues
  • Provide effective incident resolution with enthusiastic customer service
  • Acquire new knowledge through operational experience
  • Document operational experience as knowledge base articles
  • Document issues which result in negative partner and customer experiences
  • Guide and train partners and customers on advanced usage of the FireMon user interface and services
  • Be a single point of contact for partners and customers with outstanding critical issues
  • Enhance FireMon services to meet partners' and customers' business needs
  • 5+ years of advanced technical support experience
  • Strong problem solving and critical thinking skills
  • Flexible working hours and able to work on call if necessary
  • Experience with incident management tracking systems
  • Knowledge of Firemon User Interface and configuration [required]
  • ands on experience with public cloud technology (Amazon Web Services, MS Azure, or other)
  • Advanced knowledge of Windows systems administration including PowerShell and Registry
  • Advanced knowledge of networking protocols: OSI model, NAT & PAT, TCP/UDP, and HTTP
  • Advanced knowledge of networking appliances: firewalls, WAF, IDS/IPS, switching and routing – including network design best practices
  • Advanced knowledge of server logs: Unix/Linux System logs, Windows Event Logs