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Amdocs Consultant
Ref No.: 19-01056
Location: Philadelphia, Pennsylvania
Position Type:Contract
Duration: 6+ months
Compensation: up to $80/hr 

Responsibilities/Requirements:
  • Must have strong Amdocs CRM or Amdocs OMS experience with ability to do the following:
    • ​​Understand the current status of the order;
    • View the parameters and details of the order view CRM/OMS interface;
    • Determine the next step steps for the order, and identify ways to take the order to completion;
    • Write system requirements for creating solutions for the identified problems;
    • Interface with care agents, creating training/M&P (Methods and Procedures) for care agents to help them understand various Ordering and CRM concepts.