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ERP Service Delivery Manager
Ref No.: 19-00665
Location: Cincinnati, Ohio
Position Type:Right to Hire
Duration: Contract to hire
Compensation: OPEN


*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. ***
 
Job Description:
Immediate contract to hire opportunity for an experienced Service Delivery Manager. In this role, you will be a liaison to an experienced SAP delivery team and customers to support project needs in post deployment and production environments.  You will be overseeing technical teams working to support clients infrastructure needs in the SAP landscape.  
 

Requirements:
  • 10+ years in project management for infrastructure, service delivery, IT problem management or operations.
  • Experience leading support teams, and resource planning for setting up the infrastructure for large scale installations  (SAP preferred).
  • 3+ years leading or managing SAP service delivery to ensure reliable, secure operations and troubleshooting, address change requests’ and perform problem resolution to minimize system performance issues and outages.
  • ITIL background with experience establishing or adhering to SLA’s, KPI’s, and/or metrics.