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Telecommunications Application Analyst
Ref No.: 19-00460
Location: Phoenix, Arizona
Position Type:Direct Placement
Duration: Permanent or Right-to-Hire
Compensation: up to $100k Base/yr + Benefits + Bonus + Relocation


Job Description:
Reviews, analyzes, and modifies CSG's SingleView Billing/WFM system configurations including testing, debugging and supporting the organization's Billing/WFM application systems. This position has limited configuration access to equipment/databases. Consults with all business owners to insure operational strategic needs are met.

Responsibilities:
  • Receive, research and resolution of first tier Billing/WFM Remedy and Support requests.
  • Perform routine operational tasks related to the Billing/WFM Applications and related components such as monitoring of queues, error reporting and overall system health.
  • Utilize privileged level access to applications in order to gather information, maintain and request changes.
  • Perform limited software application, implementation, configuration and testing to Billing/WFM applications
  • Assists with the implementation of changes as directed by department management
  • Write, execute and evaluate the results of database queries using database tools and SQL
  • Performs on-call duties as assigned.
Requirements:
  • Must have at least one (1) year of CSG SingleView experience or several years of Telecom Billing experience. 
  • Should have experience working at the L3 Support level or higher with strong application confuguration and development expertise.
  • Should be able to write, execute and analyze SQL commands and have a general understanding of tables and databases as well as executing Unix commands.
  • Should be able to read and create basic automation scrips.
  • Excellent computer skills including Microsoft Excel and Microsoft Word.
  • Excellent analytical and troubleshooting skills.
  • Must be a self-starter with sound problem solving and troubleshooting skills.
  • Must be flexible and a team player. 
  • Position will require up to 10% travel.
  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
Benefits:
  • Healthcare Medical and Dental Plans – Starts on 1st Day of HIRE
  • Tuition Reimbursement
  • Up to $75 monthly stipend
  • Paid Time Off (Vacation, Holiday, and Personal/Sick Days)
  • 401k - 100% Company Match (match program starts after 1 year of service, up to 5% of pay)
Additional Perks:
  • Annual community support to various organizations across the U.S.
  • Associate Recognition & Award Program
  • Advancement opportunities
  • Collaborative work environment
  • Onsite gym and game room
  • Food truck Tuesdays