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IT Customer Service Representative
Ref No.: 19-00262
Location: Des Moines, Iowa
Position Type:Contract
Duration: 6+ months
Compensation: up to $22/hr (W2 only)


*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. ***

Responsibilities/Requirements:
  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact, not transaction processing.