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Service Delivery Manager
Ref No.: 18-01442
Location: Cincinnati, Ohio
Position Type:Right to Hire
Duration: 6+ months Right-to-Hire
Compensation: up to $65/hr (W2 only), Conversion salary up to $110k


*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. ***

Responsibilities/Requirements:
  • Responsible for the operational service delivery to NADC clients, ensuring cohesive, high quality services are delivered. Activities include maintaining client satisfaction, achieving SLA, managing the SDM teams, implementing and improving the roles responsibilities, standard processes and tools driving operational efficiencies, and meeting all operational and financial commitments. 
  • Must have experience with Oracle Service Cloud.
  • Must have experience with Oracle Hosting.
  • 7+ years in IT Operations (both leadership and delivery).
  • 7+ years with client relationship management.
  • 7+ years with system administration (Windows & Unix).
  • 7+ years with networking telecommunications.
  • 7+ years with data administration.
  • 7+ years managing budget recovery in a cost center environment.