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Client Customer Service Representative
Ref No.: 18-13427
Location: Overland Park, Kansas
Start Date / End Date: 10/05/2018 to 12/31/2018
Duration:0-88 day(s)

Description/Comment:Client Customer Service Representative
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**Recruiter notes: 2 open positions, short term contracts through the rest of the year, ASAP start. Candidates must have recent prior client customer service experience, responsibilities include all tier 1 tasks, enter client applications, send copies of invoices to customers, set up online access, welcome letters, update contact info etc. All client communication is done through email, strong written communication is a must*****

Daily Tasks
• All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
• Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.
• Prepare billings to be sent.
• Complete account and user updates.
• Send confirmation/approval communications.
• Complete account onboarding steps.
• Create and distribute applicable new launch announcements and welcome packets/letters/cards.
• Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.

Required Experience, Skills and Abilities:
• Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
• Minimum two years of customer support experience with heavy inbound call volume.
• Work schedule flexibility.
• Ability to skillfully manage challenging customer situations.
• Excellent listening skills.
• Coachable with ability to improve performance based on feedback.
• Proficient with Outlook, Word and Excel.
• Strong ability to work in a team and independent environment.
• Ability to consistently meet expectations in an ever-changing environment.
• Effective problem identification skills solution oriented.
• Professional written and verbal communication skills.
• Highly motivated and enthusiastic.
• Multiple languages a plus.