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IT Production Operations Specialist
Ref No.: 18-12891
Location: Columbia, Maryland
Start Date / End Date: 10/29/2018 to 02/01/2019
Description:This position monitors and takes corrective actions to restore services in production operations within the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations and LAN/ID Administration.

Essential Functions:- Monitor system and application dashboards for anomalies as defined by the assigned IT Service Area.- Understand and work on resolving problems in the areas you monitor under the guidance of a Senior or Lead Operations Specialist.- Fulfill services from the Service Catalog of the area you support (Desktop, Server, ID Management etc.).

Key Skills:
- This is a phone support position
- Must have experience working on the phone, supporting customers
- Strong communication skills
- Must have at least one year recent experience or more.