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Simplr Client Account Specialist
Ref No.: 18-12614
Location: Nashville, Tennessee
Start Date / End Date: 10/15/2018 to 12/28/2018
As a Simplr Specialist, you will be responsible for reviewing, documenting, and designing business processes in order to achieve Simplr's mission to revolutionize the customer service industry. This role supports our Customer Service Experts and Customers to create unforgettable customer experiences.

YOU'LL:
Resolve escalated customer concerns and support our Customer Service Expert team and small business owners.
Support company growth with onboarding new business clients to the Simplr platform.
Proactively analyze and detect complex issues that affect Customer Service Expert team and dissect the problems into actionable solutions.
Have great analytical skills to define metrics and leading indicators of business performance and develop tools, content, and dashboards to provide actionable insights that drive business results and growth opportunities.
Take ownership and collaborate with other teammates to engineer great end-to-end customer experiences.
Have an opportunity to learn how how Simplr operates from the ground up and make an impact on the future of the company!

WE'RE LOOKING FOR PEOPLE WHO:
  • Have a Bachelor Degree or equivalent time of work experience.
  • 2-3 years' experience working in a customer service environment
  • Self-motivated and can work independently in a scaling and fast changing environment.
  • An enthusiastic "roll up your sleeves” mentality to do whatever it takes to execute on complex projects.
  • Can edit existing writing or create from scratch with input from stakeholders.
  • Are flexible and have a keen eye for detail in your work.

YOU SHOULD INCLUDE IN YOUR APPLICATION:
  • A link to your online portfolio or past work/school projects.
  • Your resume or LinkedIn profile.
  • A few words about your best/worst/funniest customer service experiences