Previous Job
Previous
Customer Service Rep
Ref No.: 18-12352
Location: North Charleston, South Carolina
Start Date / End Date: 10/02/2018 to 12/29/2018
Rec ID: 8624994
Job Title: Customer Service Rep
Location: North Charleston, SC 29405
Duration: 3 Months


Description:
  • Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries.
  • This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues.
  • Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.

Required Skills:
  • Minimum 1 year experience taking in bound/out bound customer calls.
  • 1 year prior claims and or customer service experience preferred.
  • Prior experience in the healthcare or managed care industry preferred.
  • Minimum 45 wpm typing skill preferred.
  • Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
  • Ability to use PC applications in a MS Windows based.

Education:
  • High School Diploma or GED required.

Required Skills:
  • CLAIMS
  • CORRESPONDENCE
  • CUSTOMER SERVICE
  • MANAGED CARE
  • TYPING

Additional Skills:
  • CALL CENTER ENVIRONMENT
  • CUSTOMER SERVICE ORIENTED
  • CUSTOMER SERVICE REPRESENTATIVE
  • RETAIL SALES