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Inside Sales Representative
Ref No.: 18-11517
Location: Rochester, New York
Start Date / End Date: 11/12/2018 to 11/15/2019

Position Title: Sales Development Specialist

Job Description

Position Summary
The Sales Development Specialist (SDS) is responsible for effectively collaborating with the NA Commercial team to drive revenue and customer retention through prospecting, lead management, menu expansion, and account management. The SDR will have continual contact with internal and external customers to drive results.
Major Duties & Responsibilities
% of Time Tasks/Duties/Responsibilities
15% Lead Management – Follow up with and upsell to leads that are generated through trade shows and web
10% Net Promoter Score – Drive customer retention through active follow up and resolution of issues discovered through survey
25% Menu Expansion and Value added Services – Expand our current position with a customer through targeted selling efforts
20% Prospecting – Generate qualified leads through prospecting for new business
20% Contract Renewals – Effectively manage re-contracting with customers for service, reagent and access pricing
10% Account Management of targeted customers as needed.
Perform other work related duties as assigned.
100% Total

Education Bachelor's degree required, technical or science background preferred
Minimum Years of Related Knowledge, Skills and Abilities
  • Proven track record of success experience (3 plus years), sales experience preferred
  • Strong phone presence and effective listening skills
  • Willing to make 50 calls daily
  • Experience working with or similar CRM preferred
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in Microsoft Excel, PowerPoint, and Word
  • Effectively communicate to all levels of internal and external customers
Required travel % Less than 10%

Key Working Relationships
Internal Effectively collaborating across multiple organizations to deliver expected results.
External Effectively deliver key marketing messaging and sales tools to drive revenue and improve retention directly with end user customers.
Customer Excellence
As a Sales Development Specialist, this individual will be representing our customers through a wide variety of customer interactions. A high degree of professionalism, polish and effective communications will be critical to success. This individual will require confidence and be able to flex his/ her style to adapt to an ever changing environment. This also requires being a good listener and adjusting communication style where appropriate.