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Customer Service Representative I
Ref No.: 18-10657
Location: Warrendale, Pennsylvania
Start Date / End Date: 08/21/2018 to 12/31/2018
- These are entry level Front End CSRs
- Candidates are taking calls from patients for Rx re-orders, may have to occasionally speak with doctors/nurses, but mainly patients
- Will take 50-60 calls a day
- Will look at candidates right out of college
- Candidates need to be DEPENDABLE
- The manager will conduct interviews

Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.