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Sr Admitting Worker
Ref No.: 18-09546
Location: San Francisco, California
Start Date / End Date: 08/27/2018 to 01/31/2019
JOB SUMMARY
Under the supervision of the Admission and Financial Counseling Supervisor, the Admitting Representative is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Admitting Representative is responsible for greeting, patient check-in and registration. In specialized areas of the department, there is an activities list or Position Description Addendum that guides the Senior Admitting Worker. The incumbent must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize hospital information systems to help patients and visitors, and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure

Qualifications Required
Education: High school diploma or GED required.

Experience:
  • Two (2) years experience at the Admitting Worker or comparable level.
  • Proficiency in health insurance eligibility and authorization requirements.
  • Proficiency in reimbursement financial policies.
  • Knowledge of government program regulations, MediCal, Medicare, MIA, C.C.S., and other third party payors.
  • Analytical Skills: Ability to problem solve; ability to analyze data and recommend changes.

Interpersonal Skills:
  • Must have strong customer service skills.
  • Ability to work collaboratively with a culturally diverse staff and patient/family population.
  • Ability to work independently with minimum supervision.
  • Office Machine Skills: ADT experience required, knowledge of office machines; typing 30 wpm. Must have basic PC skills.
  • Medical Terminology: Basic knowledge required.
  • Second Language: Preferred
  • Oral/Written Communication:
  • Articulate and concise oral communication
  • Ability to write clearly and concisely.

Duties & Essential Job Functions

1. Greet patients and families in a professional and courteous manner
2. Log patients as they check-in and provide information to any patient/family inquiries
3. Collect patient data and verify patient's identity by requesting two piece of identifier as required by HIPAA
5. Responsible for printing of daily next day surgery report from APeX and assemble folders
6. Interviews patients to collect/verify patient demographic information and financial/insurance data.
7. Answers patients' questions regarding the registration and/or admitting process. Refers any clinical queries to the nursing or physician staff.
8. Registers/Admits patients for IP admissions, specialized outpatient services such as (ONB) status, Ambulatory surgery, and outpatient lab.
9. Obtains authorizations for services working with physician's office staff and review organizations as required. Enters authorization data in the registration and insurance verification screens.
10. Verifies insurance eligibility and benefits and enters data in the registration and insurance verification screens.
11. Utilize good listening skills, proactively problem solve.
12. Coordinate and arrange for patient Interpreters when needed
13. Demonstrate sensitivity, respect, tact and diplomacy in all interactions
14. Coordinate bed placement in collaboration with Central Patient Placement (CPP)
15. Keep patients/families informed of wait time of bed assignment when high census
16. Collaborate with various departments as applicable and provide individual care for patients with special needs.
17. Provides on-the-job training for new staff.
18. Refers any complex financial arrangements or authorization requirements to the Admitting Department Supervisor.
19. Meets the productivity and accuracy standards of the department.
20. Actively participates in staff meetings to assimilate changes in procedures, new program requirements or training reviews of existing procedures.
21. Updates and maintains own file of procedures, notices of changes, etc. so that related knowledge and skills are always current.
22. Works in all areas of the department as assigned.
23. Willing to work flexible hours, which includes holidays, weekends, overtime and other shifts as assigned depending on operational needs.
24. Comply with the Service Excellence Standards displaying empathy and sensitivity in interactions with patients, families, visitors and other staff.
25. Maintain proficiency with all applicable infection control compliance, health and safety policies and procedures as implemented by the department and/or work unit and the Medical Center.
26. Functions as a resource to other employees in the department.
27. Performs other duties as assigned by the Supervisor that include, but are not limited to: gathering data, maintaining statistical information, assisting with special projects.
28. Performs other duties as required.

Other Functions and Responsibilities
  • Functions as a resource to other employees in the department.
  • Exemplifies Customer Service standards established by the Medical Center
  • Upholds adherence to departmental uniform dress standards, including appropriate identification.
  • Role models sensitivity to patient confidentiality and promotes patient privacy.
  • Maintains MEDICAL CENTER required employee health and safety requirements.
  • Complies with all applicable infection control, health and safety procedures.
  • Responsible for appropriately responding to emergency situations including but not limited to code red, code blue, code white, code pink and purple, code grey, and disaster procedures.
  • Performs other duties as required.