Previous Job
SAP Business Analyst
Ref No.: 18-08747
Location: Mounds View, Minnesota
Start Date / End Date: 08/06/2018 to 08/02/2019
Top 4 things HM is looking for in a candidates experience:

1. SAP knowledge in one of the following areas: Order Entry, Billing / Financials, Deliveries / Shipping
2. Some basic SAP Basis experience, at least 1-2 years,
3. Has worked in SAP,
4. Has some SAP technical knowledge

Bachelor Degree Required

PRINCIPAL ACTIVITIES: Brief statements to describe the activities of the job.

• Pro-actively runs the event management process for the productive SAP environment
• Groups, aggregates, and filters events based on IT policies and technical experience
• Runs a first technical analysis of events according to the standard operating procedure (SOP)
• Decides on passing events towards the incident management process based on the SOP
• Supports next level support experts during root cause analysis
• Supports keeping the productive SAP environment up and running in a healthy state
• Immediately follows up on events indicating a technical or functional problem
• Documents problems and actions by completing production logs
• Responsible for working on alerts which appear in the central alert inboxes

REQUIRED JOB KNOWLEDGE AND EXPERIENCE: Knowledge, skill and experience necessary to perform this job.

• Minimum 1 year hands-on experience in SAP Functional Operations
• Functional SAP knowledge in at least one or all of the key functional following areas being monitored: Order Entry, Billing / Financials, Deliveries / Shipping
• Expert in documenting technical recovery procedures
• Analytical thinking and problem solving
• Understanding of company’s monitoring requirements
• Understanding of the impacts of alerts and events on the business
• Understanding of company’s incident management process and escalation procedure
• Understanding of company’s event management process
• Understanding of OCC concept (processes, tools and methodologies)
• Understanding of available OCC monitors and dashboards
• Understanding of the integration between SAP, its components, and other connected solutions
• Understanding of BASIS transactions required for system monitoring (SM12, SM13, SM66, ST01, ST05, etc.) as required
• Understanding of Solution Manager 7.2 / 7.1 functionality as it relates to OCC functions
• Understanding of company’s project management methodology
• Basic understanding of company’s strategies and priorities
DESIRED JOB KNOWLEDGE AND EXPERIENCE: Knowledge, skill and experience necessary to perform this job.
• Understanding of the underlying SAP platform
• Knowledge of the SAP Technology stack (OS / DB / SAP (ABAP, Java, C)