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Complaint Analyst
Ref No.: 18-08572
Location: Milwaukee, Wisconsin
Start Date / End Date: 07/16/2018 to 01/16/2019
Position Summary: Responsible for performing activities associated with the product complaint handling program. Position Responsibilities: • Review initial complaint assessments for accuracy and completeness. • Review initial complaint for preliminary reportability assessment and determination of potential hazard • Work with departmental and interdepartmental personnel to ensure investigation activities yield the necessary information to determine the root cause of each complaint. • Provide root cause analysis for each complaint investigated. • Provide an assessment as to whether corrective or preventive action is required based on the outcome each complaint investigation. • Ensure customer complaints are being processed in a timely manner. • Ensure customer complaints are being processed in accordance with established company procedures and applicable regulatory standards. • Performs other duties as requested. Qualifications Required: • Bachelor’s Degree in related field required. • 2+ years’ experience in medical device industry or other FDA regulated industry. • Experience in failure analysis and scientific methodology will be required. • Ability to manage multiple issues, be organized, and manage timely workflow is required. • Must have the ability to initiative and develop creative solutions. • Strong attention to detail and accuracy. • Must possess the ability to effectively communicate in written and oral format. • Must be a team-player, possess outstanding customer service skills and be self-motivated. • Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects. • Possess the ability to manage time and prioritize critical priorities. Preferred: • Prior working experience with complaint analysis or root cause determinations would be preferred.