Previous Job
Previous
Operations Analyst III
Ref No.: 17-03131
Location: Billerica, Massachusetts
Start Date / End Date: 05/01/2017 to 04/30/2018
Location: Billerica MA, Zip Code 01821
Duration: 12 Months (Contract, with possible extension) on W2
Our client is looking to hire Business Operations Analyst/ Operations Analyst III
 
Responsibilities:
Act as go-to person for CRM support for internal customers.
Perform first-level CRM administration functions including but not limited to user account set up, daily user support and reports.
Participate in the preparation of training materials.
Deliver targeted and general training to users via Webex and/or in-person training.
Contribute to the creation and maintenance of KPI through reporting.
Contribute to improve/simplify sales processes and systems.
Work with business users and Sales Effectiveness team members to identify opportunities for system/business process improvement and document system change requirements. Assess user competencies, define training needs and implement training program.
 
Qualifications:
Bachelor’s degree in business or science/engineering preferred.
Professional background/experience in sales processes, sales tools, process optimization, sales training and project management (or any subset of these). Understanding of the Pharmaceutical or Biopharmaceutical Business Environment.
Previous work experience within a multi-national, multi-cultural environment.
Excellent computer skills with experience in Microsoft Office (especially Excel) and Lotus Notes.
Experience with Salesforce or SAP CRM is an asset.
Complete fluency in English.
French, German and/or other languages are a benefit.
 
Personal skills:
• Excellent interpersonal skills and strong ability to work on global environment
• Ability to work independently and develop personal initiatives
• Proactive and strong decision making skills
• Ability to prioritize and complete tasks, goal-oriented and dedicated to meet deadlines
• Very strong communication skills both written and verbal with all levels of management
• Effective listening and facilitation skills
• Ability to be extremely responsive to internal and external customer needs
• Ability to work in a fast paced diverse environment
• Rigorous analytics, sense of confidentiality, well-structured and disciplined
• Willingness and ability to perform global travel
Feel free to forward my email to your friends/colleagues who might be available.

Thank you for your time and for consideration. I look forward to hearing from you.
 
Many Thanks
Rohit Ahlawat
Technical Recruiter
Integrated Resources Inc.
IT   REHAB   CLINICAL   NURSING
Inc. 5000 – 2007-2014 (8th Year)
Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70
Direct: 732-429-1632
Tel: 732-549-2030  Extn. 228
Fax: 732-549-5549
Mailto: rohit@irionline.com
Website: www.irionline.com
INTEGRATED RESOURCES, INC  WINS INAVERO’S 2016 BEST OF STAFFING® CLIENT AND TALENT AWARDS
https://www.bestofstaffing.com/agencies/integrated-resources-inc/