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IT Asset Management Technician
Ref No.: 18-01535
Location: Chattanooga, Tennessee
Position Type:Contract
Start Date / End Date: 03/19/2018 to 10/10/2018
• Processes customer requests, provides order status and responds to inquiries in a timely manner. • Evaluates exception requests by working with customers to determine business requirements and recommending appropriate solution to management for approval. • Creates work orders and shipping labels, and other administrative documentation for PC Technicians. • Manages stockroom inventory and maintains re-order thresholds for IT products. • Performs software license checks and transfers. • Provides reports regarding PC inventory, installation, and end-of-life activities. • Provides forecasts for PC replacements to the IT Procurement team. • Resolves order and inventory issues as they arise. • Works with appropriate teams to discuss ongoing issues, resolutions, and process improvements. • Other duties as assigned by the Enterprise Workstation Services Manager or PC Install and Support Services Team Lead.

Education •Associate's degree in a business administration-related field, or equivalent and demonstrable training and experience. Experience •One (1) or more years experience as a full-time professional in the field of IT Purchasing, IT Operations or IT Asset/Inventory Management. •Experience with Microsoft Access, Excel, Outlook, and Word required. Receiving and Asset Management tool experience a plus. Skills/Certifications • Great communication skills, pleasant personality, energetic, eager to learn and well organized. • Dedication to on-going education, both as a student and a teacher. • Information technology aptitude preferred. Job Competencies (no more than 10) • Accountability – Responsible for results, enjoys a challenge and is persistent • Communication – Uses persuasion/negotiation, facilitates resolution of conflicts • Planning and Organizing – Good at estimation (time, cost), attention to detail, systematic, good at coordinating • Service Orientation – Evaluates feedback, balances customer expectation with goals • Time Management – Focuses on critical priorities, is goal oriented