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Biomed Electronic Tech, Senior
Ref No.: 18-00392
Location: Michigan
Start Date / End Date: 01/15/2018 to 12/31/2018
Under minimal supervision, communicates and works together with customers and Information Services (IS) team members to configure, install, preventatively maintain, improve and troubleshoot medical and non medical equipment, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency. Documents problems and resolutions, and escalates appropriately, when necessary. May perform team and/or end-user training. Participates in the testing and evaluation of new technology solutions, as well as implementing prototypes. Competent to work on any type of medical equipment within a diverse customer portfolio, but at times requires guidance from others.