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IS Support Specialist
Ref No.: 17-10285
Location: Cincinnati, Ohio
Position Type:Contract
Start Date / End Date: 01/08/2018 to 01/08/2019
The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1st and 2nd level support to Integra end-users at the Cincinnati, OH site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, peripheral support and other duties assigned by the East Coast Infrastructure Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


% WEIGHTING OF RESPONSIBILITY 1


ESSENTIAL DUTIES AND RESPONSIBILITIES


20
Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education.
20
Apply standard corporate workstation image and deploy equipment to new employees. Re-image existing employee PCs, as needed, without the loss of data.
15
Create, maintain, and delete Windows Active Directory accounts in accordance with company standards. Ensure integrity of data by limiting access to all network resources.
15
Assist in planning and implementing network and computing infrastructure plans and work with the East Coast Infrastructure Manager in small to medium sized projects according to budgets, schedules and business needs.
15
Support and maintain servers, desktop/laptop hardware, and software applications.
10
Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to the backup systems, wireless systems, VPN access, etc.
5
Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during Audit testing.


Bachelor's degree in Computer Sciences or Information Technology or equivalent combination of experience and education

3 - 5 years relevant work experience
Microsoft Network Certification and/or Microsoft Active Directory knowledge
Demonstrated knowledge of Windows servers and Windows desktop/laptop systems
Ability to manage multiple projects, activities and tasks simultaneously
Must understand the importance of documenting processes, procedures, and applications in a highly regulated medical device environment (experience working in highly regulated environments, medical/aerospace, a plus)
Must possess good interpersonal skills and the ability to communicate with technical and non-technical personnel alike
Ability to work on a team and supervise and coach contractors and consultants
Ability to work independently without close supervision
Other Skills: Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.