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Raiser's Edge Manager/IT Specialist
Ref No.: 18-00055
Location: New York, New York
Position Type:Direct Placement
Raiser's Edge Manager/IT Specialist
A leading nonprofit organization, which provides philanthropic support for an international research institution, is looking for a highly qualified individual to join the Information Management team.  The principal responsibilities of this individual will be to supervise the usage of the Raiser's Edge database, maintain its accuracy and to perform all functions related to querying and reporting of the CRM.  End user support and helpdesk management are additional responsibilities required for this position.
  • Work with Development teams to enforce database integrity and ensure that best practices are followed
  • Work with the Finance department to maintain accurate and timely gift entry and acknowledgement and receipting processes
  • Produce and maintains lists for all mailings and communications
  • Respond to auditor queries regarding annual audit
  • Develop and maintain a list of policies, procedures and regulations for the database
  • Train and oversee staff in proper use of the database
  • Provide first-level contact and problem resolution for users and escalate issues as needed to second level personnel or outside services. Track issues ensuring follow-up and timely resolution. Review and update knowledgebase documentation as appropriate
  • Set up new computers and support staff with general operation and maintenance of desktops and laptops
  • Manage various applications and databases that are in use in the Organization
  • Assist in the evaluation and implementation of new products and services
  • Provide extended hours end-user and system support
  • Assist with other IT tasks as needed
QUALIFICATIONS
EDUCATION/EXPERIENCE
  • Minimum of (3) three years Blackbaud's Raiser's Edge database experience, including knowledge of and experience with building queries and database management
  • Bachelor's degree or equivalent
 SKILLS/ABILITIES
  • Proficiency in Microsoft Office (including Word mail merge functions and advanced Excel skills required)
  • Hands-on experience with Raiser's Edge NXT and PaperSave is a strong plus
  • Articulate, highly organized, strong attention to detail, someone who takes pride in managing a well-ordered and effective database
  • Ability to handle multiple tasks and meet deadlines with close attention to detail
  • Excellent organizational and communications skills (both written and verbal)
  • Strong logical and creative skills for effective problem solving with various IT items
  • Ability to provide responsive and courteous support
This position is for full-time/direct hire only.
All work is in the Midtown Manhattan office.
Requires authorization to work for any employer in the USA. NO VISA TRANSFERS OR SPONSORSHIP AVAILABLE