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Onsite IT Support Specialist
Ref No.: 17-00012
Location: Wilmington, Delaware
Position Type:Contract
Start Date: 02/24/2017

POSITION SUMMARY: We have a need for an onsite IT Support Technician to assist one our client in Wilmington, DE.

This position is part of a team of Technology Support Specialists who are responsible for installing, diagnosing and repairing computer hardware, onsite support for PCs, networking equipment, servers, firewalls
, software and peripheral equipment; training staff in computer operations and programs; evaluating software for instructional and administrative uses; analyzing and correcting problems with assigned systems and associated components; troubleshooting software problems; researching and advising on technology related purchases; communicating with the client's staff on technical issues and solutions.

Nice to have:
  • Citrix Experience & Knowledge (Preferred)

PRIMARY JOB FUNCTIONS:
  1. Install, configure, troubleshoot and repair a variety of complex equipment in a multi-vendor environment
  2. Assist in troubleshooting and diagnosing network and equipment problems; installation and configuration of switches, routers, hubs, and other network hardware.
  3. Assist in supporting integrated voice and data communications systems including Voice over IP technologies, power patch panels and servers
  4. Perform routine maintenance on hardware, software, peripherals and network equipment
  5. Perform a variety of maintenance tasks; set up and maintain servers; establish and maintain user accounts, passwords, e-mail accounts, internet connectivity, back-ups, and designated programs and systems.
  6. Provide training and assistance to system users concerning computer operations, software applications and malfunctions.
  7. Communicate with various site personnel to coordinate activities, exchange information and resolve issues and concerns.
  8. Provide first line support to the building administrative, educational, and support staff in the use of hardware and software applications installed in the building.
  9. Maintain an inventory of building computer and peripheral equipment
  10. Support computer labs with installation of software, maintenance and images updates.
  11. Support the various departments within the school and the accompanying software applications
  12. Other duties as assigned.

REQUIRED QUALIFICIATIONS:
  1. Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment
  2. Requires experience with desktop computers
  3. Ability to work independently and perform all of the duties of the position effectively and efficiently
  4. Must be able to install, configure, troubleshoot and maintain all equipment used at the school
  5. Ability to operate in a mixed-platform environment
  6. Ability to communicate technical concepts to a technical and non-technical audiences
  7. Analytic and problem solving skills
  8. Demonstrated aptitude and enthusiasm for learning new technologies
  9. Broad knowledge of Windows products and system methodologies
  10. Understanding of the business of education and educational issues
  11. Minimally an AA/AS degree in Computer Science or MIS or related field plus two years' relevant experience or a combination of education and experience that enables performance of all aspects of the position.
  12. Excellent interpersonal skills
  13. Extensive experience working in a team-oriented, collaborative environment
  14. Ability to present ideas in a business-friendly and user friendly language
  15. Exceptional customer service orientation
  16. Prompt, regular and reliable attendance
  17. Communicates with students, parents, co-workers, supervisors, and the community in a positive and responsive way that is consistently welcoming and enhances effective work relationships.
  18. Demonstrates an appreciation of diversity in all interactions and job functions.

DESIRED QUALIFICIATIONS:
  • BA/BS degree in computer science or related field