Previous Job
Systems Administrator II
Ref No.: 18-15986
Location: Washington, District of Columbia
ROLE: Windows Systems Administrator
SUMMARY: Seeking a Windows Systems Administrator with experience to support the ESA IV program. ESA IV is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, Windows Server, managed print services, ITSM, Active Directory services, and video conferencing, among others.

The ideal candidate will be personable and articulate, and will focus on making sure that the customer's IT needs are met quickly and effectively. He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers on site and with staff in the main office in Washington, DC.

  1. Document all platform service processes and procedures and maintain the artifacts in a document repository
  2. Perform systems operation support, including server system administration, general troubleshooting, and troubleshooting of complex engineering issues for hardware, software, and network components
  3. Participate in disaster recovery (DR) planning and execution in support of customer requirements
  4. Support data center consolidation efforts
  5. Provide expertise and assistance in migrations to managed service(s)
  6. Design, build, and test application upgrades within specified timeframes
  7. Manage and maintain Windows servers in the customer data centers; work directly with customers as required to ensure their needs are met
  8. Work in a rapid paced environment and work independently
  9. Maintain the smooth operation of a multi-user computer systems, including coordination with other administrators, customers and engineers
  10. Set up administrator and service accounts, tune system performance, install system wide software
  11. Interact with users and evaluate vendor products
  12. Evaluate hardware and software, with the goal of improving and increasingly automating operations
  13. Develop and monitor policies and standards for allocation related to the use of computing resources
  14. Create, maintain, and implement detailed documentation and maintain standard operating procedures
  15. Apply security settings and other commercial security best practices
  16. Provide support on a M-F business hours schedule; also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.
  • Bachelor's degree in a relevant technical discipline
  • 6+ years relevant work experience as a Windows systems administrator with an IT equipment vendor, service provider, or a data center (Journeyman Level hands-on knowledge of Windows server administration).
  • Additional related years of experience is accepted in lieu of a degree
  • Experience maintaining and administering a multi-site, multi-farm Windows server on-premises infrastructure and in Azure Cloud IaaS environment
  • Understanding of Windows Server design, configuration and administration
  • PowerShell Scripting experience
  • Experience completing registry backups and modifications
  • Knowledge of Group Policy Management (GPO) and application of Local Security Policies
  • Proficiency in the use of Windows Task Scheduler
  • Working knowledge of the application of security settings/STIGs and other commercial security best practices
  • Experience with System (hardware) and application (software) installation, configuration, System monitoring using installed tools as well as external tools
  • Experience with configuration, troubleshooting and maintaining virtual and cloud environments
  • Excellent written and verbal communications skills
  • Ability to multitask and function in a fast-paced environment
  • MCSE certification
  • ITIL training and/or certification
  • ITSM knowledge and experience, particularly with Remedy