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Service Desk Associate
Ref No.: 18-15882
Location: Oak Ridge, Tennessee
The Rotator Staffing has an opening for a Service Desk Associate in Oak Ridge, TN.
The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours.
 
Availability:
• Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.




Basic Qualifications:
 Hardware/software troubleshooting experience.
• US Citizenship
• High school diploma or GED.
• 6 months of computer support in a technical call center environment.
• Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
• Demonstrated customer awareness, strong written and verbal communication skills.
• Provide excellent customer service.
• Experience in desktop support, IT concepts, and help desk software.
• Proven ability to think and troubleshoot logically, and act decisively in critical situations.
• Experience with Microsoft Office Products, Internet Explorer, and Windows.
• May be some travel

Preferred Qualifications:
 Minimum 2 years experience computer hardware/software support
• Technical certifications such as A+, MCP, MCSE, CCNA
• Windows 7, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry, Android and iOS support
• Account administration, password reset experience.