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ERP IT Support
Ref No.: 18-15098
Location: Cypress, California
ERP IT Support
 
  • ITIL Certification and CompTIA A+ preferred
  • Help Desk Certifications, CompTIA Network, and/or certifications in related field preferred
  • 5+ years' experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, Client Printers, DAtamax printers and hand held scanners
  • 3+ years' experience supporting ERP applications preferred
  • 5+ years' experience with Bomgar or other remote control tools preferred
  • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
  • Bachelor's Degree or equivalent work experience in a related field required.
  • 5+ years' experience supporting the following applications and technologies preferred: 
    • Trend Micro Antivirus
    • Citrix
    • Active Directory
    • TCPIP, DNS, DHCP, WINS
    • VPN client configuration
    • Microsoft Exchange/Outlook: Creating rules
    • Microsoft Excel : understanding Macros and formulas
    • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
    • Help Desk Incident Management Software
    • SQL or Microsoft Access database
Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required

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